Returns & Exchanges
We stand for premium quality and a community-first experience. If something isn’t right, we’ll make it right.
Return Window
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You have 14 days from the delivery date to start a return or exchange.
Condition Requirements
To be eligible, items must be:
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Unworn, unwashed, and unaltered
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Free of odors, stains, pet hair, and deodorant marks
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In original packaging with any tags/labels attached
Items that show wear or wash will not be accepted.
How to Start a Return
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Email hello@offaith.co with your order number and the item(s) you’d like to return or exchange.
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We’ll reply with next steps and a return authorization.
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Ship your item back within 7 days of approval.
*Return shipping costs are the customer’s responsibility unless we made a mistake or the item arrived damaged/defective.
Exchanges
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Want a different size or color? Request an exchange in your email.
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Exchanges are subject to inventory availability.
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Once your original item is received and approved, we’ll ship the exchange.
Refunds
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Approved returns will be refunded to your original payment method (minus shipping) once inspected.
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Please allow 3–10 business days for the credit to appear, depending on your bank.
Damaged / Incorrect Items
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If your order arrived damaged or you received the wrong item, email hello@offaith.co within 7 days of delivery with photos. We’ll take care of it.
Final Sale & Non-Returnable
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Final sale, limited drops marked “final,” gift cards, and any promotional giveaways are not returnable.
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Items returned without authorization or that don’t meet the condition standards will be refused or sent back.
International Orders (if applicable)
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International returns are accepted within the same 14-day window.
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Duties, taxes, and original shipping are non-refundable.
If you’ve got questions, hit us at support@offaith.co. We’re here to help and keep the experience premium from checkout to your next PR in the gym or fun in the sun.
